EQHO Player Privacy Policy

EQHO Player ("EQHO Player", "we", "our" or "us") is committed to protecting user privacy and maintaining the security of personal information.

This Privacy Policy explains how information is collected, used, stored and protected when using:

• EQHO Player Web App
• EQHO Player Desktop Application
• EQHO Player Mobile Applications
• EQHO Player Cloud Services

By using EQHO Player you agree to the practices described in this policy.

Account Information

We may collect:

• Name
• Email address
• Subscription information
• Account creation date
• Authentication details

User Content

We may store:

• Playlists
• Routine information
• Session settings
• Cloud-saved preferences
• Organisational data created by users

Technical Information

We may collect:

• Browser information
• Device type
• Operating system
• Application version
• Diagnostic data
• Error logs
• Performance analytics

EQHO Player uses Stripe to securely process subscriptions and payments.

EQHO Player does not store:

• Credit card numbers
• Debit card numbers
• Bank account information

All payment processing is handled securely through Stripe.

Stripe Privacy Policy: https://stripe.com/privacy

Information may be used to:

• Provide EQHO Player services
• Manage subscriptions
• Authenticate users
• Synchronise cloud data
• Improve application performance
• Resolve technical issues
• Communicate service updates
• Provide customer support

EQHO Player may store user-generated information including playlists, routines, session settings and preferences using secure cloud infrastructure.

Access to stored data is restricted to authorised account holders and authorised service providers required to operate the platform.

EQHO Player does not sell personal information.

Information may be shared only when necessary with trusted service providers used to operate the platform, including:

• Stripe (payments)
• Supabase (authentication and database services)
• Hosting and infrastructure providers

These providers are required to protect user information and use it only for service-related purposes.

EQHO Player uses industry-standard security measures including:

• Secure HTTPS connections
• Authentication controls
• Encrypted data transmission
• Access restrictions
• Secure cloud infrastructure

While no system can guarantee absolute security, reasonable measures are taken to protect user information.

User information is retained while accounts remain active.

Users may request account deletion by contacting support.

Certain information may be retained where required by law or for legitimate business purposes.

EQHO Player is intended primarily for coaches, clubs, organisations and adults.

We do not knowingly collect personal information directly from children under the age of 13.

Depending on local regulations, users may have rights to:

• Access personal information
• Correct inaccurate information
• Request deletion
• Restrict processing
• Withdraw consent where applicable

Requests may be submitted using the contact information below.

EQHO Player may contain links to third-party websites and services.

We are not responsible for the privacy practices of external websites or services.

This Privacy Policy may be updated periodically.

Any updates will be published on this page together with a revised effective date.

EQHO Player Support